Support is at the heart of our dictation business.
Digital Exchange has always placed great emphasis on an integrated sales and support philosophy; it is a formula that we have adhered to ever since our inception. This ensures that our customers receive on-going, professional, after sales support which is becoming ever more important in the digital dictation workflow environment.
Our Support services include:
- Ad Hoc Maintenance & Repair – Call us out when you need us
- Contract SLA – Comprehensive Support Contracts that help you budget through the year
- Remote Assistance – Gets your users up and running within minutes
- Professional Install – Takes the hassle away from your IT and Facilities department
- Training – Single user, Multiple or Train the Trainer – helps you get the most from your system.
On site or Nationwide DX courier service (next day turnaround)
Our experience in the I.T. and Telecoms support arena also ensures that no matter how large or small your dictation estate is, a full survey can be carried out to ensure you receive tailored support to match your requirements.
Flexible payment terms including monthly direct debit agreements are also available to spread the cost whilst you receive immediate benefits from our service.
Please follow the links below to other specific areas of Dictation technology.
- Digital Dictation
- Dictation on Demand
- Server / Web-Based Dictation
- Conference & Evidential Recording Systems
- Dictation Support
Whether you are still using old tape machines or have moved to a digital solution, please contact us to learn how our dictation support services can be an investment not just a cost.